Describe 5 ways that MSPs impact practice management.
Explain 3 healthcare quality performance metrics that impact practice revenue.
Identify 4 different practice management environments.
About the speaker, Donna Goestenkors
Donna Goestenkors is a healthcare consultant, speaker, author, educator, and mentor who possesses over 42 years of knowledge and experience that she is privileged to share with colleagues and administrative and medical staff leaders on issues pertinent to the medical staff services industry. Her expertise is diverse and penetrates into all healthcare locations and environments (i.e., coast to coast, system, academic, community and critical access hospitals, Credentials Verification Organizations, Managed Care Organizations, group and solo practice settings). Her talent in leading Medical Staff Services Professionals (MSPs) to their greatest level of competence garners Donna great respect among her colleagues within the industry.
About the speaker, Larry DeHoyos
Larry DeHoyos, CPCS, PESC, is a key member of TMG’s Payer Enrollment Institute and Practice Management Alliance. As Director of Credentialing and Payer Enrollment with U.S. Dermatology Partners in Dallas, Texas, he oversees the organization’s health plan enrollment and provider credentialing functions for its 106 sites across the country. Larry’s focus includes centralizing systems and workflows, and collaborating to help mitigate enrollment claim denials.
Larry has worked in provider credentialing and enrollment within managed care organizations, health systems, and single/multi-specialty medical groups supporting accrediting bodies as The Joint Commission, NCQA, URAC, AAAHC, and CMS. He is a trained Transformational Healthcare Champion whose expertise includes lean workflow assessments for a paperless office environment, data governance, and provider directory management.
About the speaker, Nicole Keller
Nicole Keller, MSHM, CPHQ, CPHIT, CSM is a Corporate Quality Assurance Officer with Incyte Diagnostics, Inc. She provides leadership and oversight in the areas of technical and professional quality assurance and improvement, compliance, hospital credentialing and privileging, medical licenses and certification, and payer enrollment. Nicole’s additional areas of expertise include human resources, payer hospital contracting, population health, practice group management, project management, group leadership and facilitation, and building high functioning teams.