I have been in the payor enrollment industry for 27 years, so people often ask me how the industry has changed. Steadily, I say, with a few punctuations of accelerated change.
Managing a hospital’s supply chain involves a whole lot more than ordering supplies. It encompasses managing the relationship with every entity that sells to you or has a material influence on your organization.
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It doesn’t take too many trips down the chutes and ladders of payor enrollment checklists to realize there are a lot of unforeseen obstacles in our path. Sometimes it’s outdated forms. Sometimes it’s a missing pre-application to the application. Sometimes it’s bad instructions, and you end up sending the application to the wrong address.
A comprehensive vendor credentialing program can be a hospital or healthcare organization’s best defense against potential liability and litigation, while ensuring quality control and cost-containment. Unfortunately for the healthcare supply chain, trying to tie together all the elements of compliance can feel like an unending, time-consuming cycle of paperwork and frustration. We have found that a highly-organized system is the best approach.
You may have heard the terms Telemedicine, telehealth, or telecare. Sound like Greek to you?
Here’s my secret insight as a leader with 25 years of experience in healthcare technology: it’s the human connection that makes technology valuable. Every day we sit at our desks, separated from care delivery, using computer screens to oversee provider credentialing. But we know we have an important role to play in ensuring patient safety and quality healthcare experiences. We are united in this common purpose.