Face-Off: Delegated Credentialing vs. Shared Services Agreements

90 minutes

Shared services and delegated credentialing are becoming the norm for healthcare organizations, especially in healthcare systems, as they struggle to allocate the right amount of resources for provider data management in all of its forms. During this webinar, learn about the differences between formalized (i.e., contracted) shared services agreements and delegated credentialing arrangements. 

Our speakers will outline the benefits and drawbacks of each, then explain which credentialing standards and regulations apply to shared services agreements and which apply to delegated credentialing. 

Learning Objectives:

  1. Identify five benefits of delegated credentialing or of shared services agreements.
  2. Explain the parameters of shared services agreements.
  3. Describe which Joint Commission accreditation standards apply to delegated credentialing and shared services agreements.


Donna Goestenkors

Donna Goestenkors is a consultant, speaker, author, educator, and mentor with more than 40 years of experience in the medical staff services industry.

Rachelle Silva

Rachelle Silva is a dual-certified MSP with a Bachelor's degree in Business Management and 23 years of experience in the medical staff services industry.