6 Best Practices for Your Healthcare Facility’s Vendor Credentialing Program Blog Feature
Catherine Kangas

By: Catherine Kangas on June 12th, 2017

Print/Save as PDF

6 Best Practices for Your Healthcare Facility’s Vendor Credentialing Program

vendor credentialing | Vendor Credentialing Services


From working with hospitals around the country, we’ve come up with a set of six best practices for implementing a successful vendor management program. Follow these guidelines to help ensure your program will succeed in delivering the highest level of compliance, patient safety, and staff awareness.

1. Strategically place check-in locations to capture vendor activity.

  • Determine how vendor rep traffic should flow throughout the facility.

  • Consider whether reps should check in through one location or if multiple checkpoints should be set up.

  • Define a plan for after-hours check-ins.

2. Know where vendor reps are going within your facility.

  • Utilize a system check-in dashboard to monitor who is checked in and create a visible dashboard for staff in each department.

  • Train staff to look for vendor badges and scan them for accuracy and compliance

  • Encourage staff to identify vendor reps that are outside of locations identified by their badges and to report these instances

  • Utilize a vendor appointment scheduling system to enhance reps’ access to physicians and prevent unexpected drop-in visits.

3. Define a clear plan for how and when to escalate vendor rep overrides. 

  • Determine when an override should be provided.

  • Identify who has the privileges to provide the override.

4. Encourage staff training and awareness.

  • Set expectations upfront for staff to uphold your facility’s vendor policies.

  • Include vendor check-in reports in monthly departmental meetings.

  • Make sure ongoing education is provided to new staff.

5. Set up accurate department lists within the system.

  • Include only the departments that vendor reps are allowed to access.

  • Provide updates to department lists as needed.

6. Create an internal policy that holds vendor reps accountable. 

  • Consistently enforce your vendor policy.

  • Review your facility’s vendor policy annually to ensure it is up to date.

To learn more about how staff training and awareness can help drive the implementation of your vendor credentialing program, download Ashley Lewis's white paper "Staff Engagement: The Key to a Successful Vendor Credentialing Program."



About Catherine Kangas

Catherine Kangas is the Vendor Credentialing Regional Sales Manager – Western US at symplr, where she has worked since 2016. In her role, she collaborates closely with hospitals and healthcare organizations to help them create and plan their vendor credentialing programs. She has a passion for the healthcare industry, having earned a degree in dentistry as a dental hygienist. Prior to joining symplr, Catherine worked for seven years with the medical device company Stryker, where she gained experience on the vendor side working with hospitals, integrated delivery networks (IDNs), and group purchasing organizations (GPOs). This knowledge and expertise helped her make a smooth transition into her role at symplr.