healthcare compliance and credentialing

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Susan Ward

At symplr, Susan Ward is the Director of the Payor Enrollment Service product line. With 20+ years’ experience in physician practice management and provider enrollment, Susan is responsible for enrollment operations and relationships with Healthcare Systems, Hospitals, Physician and provider groups focusing on increasing the efficiency of provider onboarding during acquisitions, employment or new practice start up. Her previous experience includes over nine years at Community Health Systems in Franklin, TN, where she served as the Manager of Provider Enrollment, Acquisitions and RHC Enrollment. Her strengths in organizational structure, problem solving and relationship building, as well as her background and knowledge of CMS guidelines, are an asset to Payor Enrollment Services.

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Payor Enrollment

The evolution of payor enrollment

By: Susan Ward
September 12th, 2018

I have been in the payor enrollment industry for 27 years, so people often ask me how the industry has changed. Steadily, I say, with a few punctuations of accelerated change.

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Payor Enrollment

What childhood games can teach us about winning in payor enrollment

By: Susan Ward
August 23rd, 2018

It doesn’t take too many trips down the chutes and ladders of payor enrollment checklists to realize there are a lot of unforeseen obstacles in our path. Sometimes it’s outdated forms. Sometimes it’s a missing pre-application to the application. Sometimes it’s bad instructions, and you end up sending the application to the wrong address.

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Blog Feature

New Arizona Law Speeds Up Payor Enrollment

New Arizona Law Speeds Up Payor Enrollment

By: Susan Ward
June 1st, 2018

It’s not every day that laws are passed unanimously, but that’s exactly what the Arizona legislature did when it passed HB2322. Requiring healthcare insurers to speed up the process of credentialing new providers into their networks, this bill is a welcome change.

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Payor Enrollment

Provider Enrollment: Start Early

By: Susan Ward
April 17th, 2017

Have you recently hired a healthcare provider to join your practice? Making sure the provider becomes enrolled with commercial and government insurance payors is essential to maintaining a steady patient base and cash flow to your practice. To ensure the enrollment process moves along efficiently and in a timely manner, you will need to submit the provider’s application and required documents as soon as possible to the top payors in your area.

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Payor Enrollment

Three Reasons to Consider Outsourcing Payor Enrollment

By: Susan Ward
March 6th, 2017

Your staff is shrinking, the workload is growing and your healthcare organization has acquired a practice with 50 new providers. How do you get them onboard, enrolled with payors and credentialed by the end of the fiscal year?

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Payor Enrollment | Payor

3 Best Practices to Master Payor Enrollment Efficiency NOW

By: Susan Ward
June 9th, 2015

Want to secure timely payments and ensure a steady flow of income? (Of course you do.) But what do you do if your information is not accurate, timely, and thorough? Well, for starters, you’ll delay the processing of your applications for approval in provider networks, which can have several repercussions (including losing new patients!) because you are not In-Network or having to write off huge amounts due to non-network status.

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