Let’s face it – credentialing has gotten to be a lot more complicated than it used to be. It can be quite a challenge just to keep your head above water with all the regulations, integrations, and innovations. How is anyone supposed to keep up with so much change?
Well, in Part 1, we covered part of that. I discussed the origins of the MSP (Medical Staff Professional). And that was useful information, because understanding your past can usually help improve your future. In both Part 1 and today, we’re exploring the key points of a recent webcast by Cris Mobley, a former president of NAMSS (The National Association Medical Staff Services) who now runs a thriving consultant business. Today, I’ll outline Cris’ strategies for not just surviving, but thriving in the complex, fast-paced, and ever-changing world of modern credentialing.
Step 1: Adapt… or Become Extinct
“Change happens and, if you do not change, then you can become extinct.” It doesn’t say “will” but “can” certainly.” –Spencer Johnson
The role of the MSP or “credentialer” is fundamentally the same as it always has been. The difference is that you’re now expected to work faster than ever before. In the world of high speed internet connection, microwave ovens, and instant gratification, the world just moves faster.
So yes, you now shoulder a lot more responsibility:
- Privileging for special procedures as well as privileging in the traditional sense
- Credentialing providers for off-campus care
- Developing privileges for allied health professionals
- Sourcing technology and software as well as staffing your credentialing team
And yes, there’s a lot more at stake:
Because of rising volumes of negligent credentialing cases and lawsuits from patients that had perceived bad outcomes, you’ll experience the results: restricting or denying privileges for practitioners applying for them. Which leads to an onset of preparation and staffing for fair hearings. And so on.
Does this sound like your job?
- Maintain an intense work pace
- Do more with less (on a shrinking budget)
- Recruit and contract in an increasingly competitive landscape
- Develop and oversee FPPE and OPPE
- Wear more hats than ever before!
The good news is that by taking this on, you’re developing a diverse and highly sought after set of skills that will serve you well.
So the first step to being a true “rockstar” in the role of a credentialer is to accept the challenge and leave the past behind.
Step 2: Connect the Dots (then to now)
“Know from whence you came. If you know whence you came, there are absolutely no limitations to where you can go.” –James Baldwin
While wishing for the past won’t get you anywhere, you can’t forget it either. The next strategy you’ll need in your playbook is this: keep the past in mind and remember where your profession came from. Always know what the core purpose of your task is.
In other words, you have to connect the dots between the past and the present. If you can do this, then you won’t be easily lost in all the chaos of constant change. You’ll always be grounded in the basics, and that is truly powerful. Although it seems obvious, people often overlook it, so if you keep the history of why MSPs exist in mind at all times, you’ll be perceived as a voice of reason in your organization.
Step 3: Make Technology Your Ally
“One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man.” – Elbert Hubbard
The only way to juggle so many duties while keeping the essentials in mind is to leverage modern tools like software and automation. Good software can obviously improve your productivity, but good USE of your software can improve your career!
In other words, it’s not enough just to have software and go through the motions with it, you have to use it to its full potential if you want to be a credentialing rockstar.
Does your software have analytics and audit reports? Does it have workflow automation tools and checklists? What about electronic document storage? Use them! Don’t just wait until the accreditors are at your door - experiment proactively to find a best fit for you and your staff.
Are you still doing double work by having a paper copy as a “fail safe?” Stop! It defeats the purpose of an electronic credentialing system, it slows you down, it doubles your effort, and it probably gives you a false sense of security. Worse, it prevents you from successfully mastering steps 1 and 2!
By using credentialing and privileging software like that offered by symplr, you not only ensure that you’re on the road to compliance, you have the ability to minimize some of the manpower that goes into manual file keeping and maintenance and make a move to what is quickly becoming the way things will be done – paperless and online.
In Cris Mobley’s webinar, we learned from an expert MSP what the future holds for the profession. For more information about achieving success as a credentialer in the modern world, check out our symplr education series webcast. And to learn more about simple and effective technology solutions for the credentialing process, schedule a demo with symplr today!