Healthcare operations, defined as the systems and processes that make healthcare organizations work so patients get the care they need, when they need it, are at a critical juncture in the U.S. The stress put on the healthcare industry by the COVID-19 pandemic, coupled with macroeconomic pressures outside of our control, has exposed cracks in the system, driving clinician burnout, budget cuts, compliance challenges, and inequities.
While the challenges are complex, there are steps the industry can take to improve healthcare operations in a way that will create impactful change. Together with KLAS and healthcare executives from 26 organizations, we have identified five areas of focus where every health system can improve healthcare operations to increase efficiency, improve margins, and lessen the administrative and operational burden on all healthcare workers so that they can focus on what they do best: providing patient care.
By adding my name to this pledge, I commit to work with my teams, clinicians, technology partners, and colleagues across the industry to advance the following key aspects of healthcare operations, which will give organizations more time to deliver exceptional patient care:
Pledge to Advance Healthcare Operations
"When healthcare operations are not optimized, there is a greater risk of medical errors and associated patient morbidity and mortality. By improving the use of healthcare operations software, we can increase the effectiveness of the workforce, ultimately leading to better patient outcomes."
Linda Knodel, former chief nurse executive and senior vice president of patient care services at Kaiser Permanente and Mercy Health System