Glossary of Healthcare Operations Terms

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Telehealth

What is Telehealth?

Telehealth enables the ability to connect patients with providers via video conferencing, interactive voice response (IVR systems), mobile health apps, and remote patient monitoring devices.

In what context is Telehealth applicable?

A patient in a remote area consults with a specialist via telehealth for a second opinion without the need for a physical visit to a distant medical facility.

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Frequently asked questions

How does telehealth work for patient-provider interactions?
Telehealth facilitates patient-provider interactions through virtual platforms, enabling remote consultations, diagnosis, and treatment. Patients can connect with healthcare professionals via video calls, phone calls, or secure messaging, promoting accessibility and continuity of care.
What are the benefits of using telehealth services?
Telehealth services offer benefits such as increased accessibility to healthcare, reduced travel time, overcome clinical shortages, and enhanced convenience for patients. Additionally, telehealth can improve continuity of care and support ongoing monitoring of chronic conditions.
What types of healthcare services can be provided through telehealth?
Telehealth can provide various healthcare services, including remote consultations, monitoring of chronic conditions, mental health counseling, and prescription management. It expands access to care, particularly in remote or underserved areas, contributing to improved healthcare accessibility.
How can patients access telehealth services?
Patients can access telehealth services through virtual appointments, video calls, or telehealth platforms provided by their healthcare providers. Telehealth offers a convenient and accessible way for patients to receive medical consultations and follow-up care without the need for in-person visits in healthcare operations.