NAMSS has designated November 3-9, 2019 as National Medical Staff Services Awareness week. We at symplr join in celebrating you, Medical Services Professionals (MSPs)! Your hard work is appreciated and respected.
Thank you for the way you:
Get the job done.
Excuse me, sorry to bother you, where’s that credentials file? This will only take a sec. Can you pop into my office? Ding! Another email. Sound familiar? It’s the staccato tempo of a day in the life of every MSP and credentialer. Distractions are at an all-time high, and your job responsibilities seem to grow by the minute. In healthcare credentialing, delays and distractions tie directly to revenue loss. On the other end of an extended timeline to onboard a provider is a patient waiting for access to a provider or specialist. Or an unhappy practitioner waiting to get to work because their credentialing application is delayed. But you’re in it for the long haul and always bring your best game to meet critical timelines.
Provide critical analysis.
Research and discovery of providers’ background information through primary source verification is important. But as MSPs, you shine during the part that truly matters: processing every physician’s data to look for anomalies and discrepancies that don’t add up to a complete picture. Sometimes it’s a time gap, other times it’s a professional reference or license where the info you uncovered doesn’t quite match with data provided by the applicant. Your analysis and experience in putting the puzzle pieces together is the reason you are a true professional who cannot be replaced.
Give new meaning to being organized.
Whether your department oversees the payer enrollment or credentialing and privilege delineation for 10 physicians and advanced practice professionals or 10,000, it’s all about the attention to detail. Considering the hundreds of bits of data it takes to create a complete credentialing and privileging application for a doctor, nurse, or PA, it’s an outstanding accomplishment. Oh, and you do it behind the scenes with little or no fanfare, and make it look easy.
There’s power in knowing you’re the first line of defense in a healthcare system where sometimes the checks and balances that exist to ensure safe care is delivered can fail us, and a patient suffers. The systems that support you do their best too: NAMSS, CMS, Joint Commission, DNV, NCQA, Credentialing Committees and MECs, NPDB, the software that sets your course every morning and organizes your long day. These organizations need soldiers-- and they understand that your role sits at the intersection of safety and quality. NAMSS says it best and summarizes how essential your role is in maintaining patient safety in its State of the Profession report.
Exhibit extraordinary camaraderie.
There’s a unique and genuine camaraderie among MSPs, credentialing, and enrollment professionals. At symplr, we see that spirit of general friendliness and loyalty toward other members of the group. They happen to be the thousands of fellow credentialing and privileging professionals holding the line in maintaining quality and safety in the practice of medicine today. Perhaps that’s the tie that binds and the reason you’re so willing to share advice, forms, tips, and experiences.
At the end of each day, it must be satisfying to know your work is essential, and you have colleagues who have your back. Keep up the great work on behalf of all of us in healthcare.
Thank you for all that you do, every day.