On Healthcare Leaders' Minds: Tame the Tech Stack for Staff, Patient Benefit

Health system executives are ramping up efforts to control the proliferation of niche software solutions, opting for tools that integrate easily with existing core solutions and that help eliminate workforce frustration. symplr's Executive Customer Council (ECC) discussed this and other enterprise healthcare operations issues as they met December 1 for their final gathering in the inaugural year for the ECC.  

Many council members will meet next in person at symplr’s first Healthcare Operations Summit, which will bring together the ECC and a wider group of symplr customers and partners this February in Park City, Utah.  


symplr and KLAS Research will co-host healthcare’s first Healthcare Operations Summit in February. Executives can reach out to tjones@symplr.com for information about attending.


Stopping data silos, for the sake of staff and safety  

The ECC’s Q4 meeting in December provided an opportunity for the leaders—from health systems and payer organizations—to dig into how their counterparts nationwide are making enterprise software purchasing decisions. Niel Oscarson, director of research and analysis from KLAS Research, a leading healthcare industry consulting firm, facilitated the discussion.  

Oscarson provided new data gathered from Bain & Company and KLAS Research’s fall survey and report of 330 provider organizations. That survey uncovered that more than 95% of healthcare leader respondents expect to make new software investments in the next year despite economic uncertainty. In fact, healthcare IT (HCIT) spending is a top-three strategic priority for 40% of responding healthcare organizations and a top-five priority for 80%, Bain & KLAS found.  

As the council probed the ramifications of the Bain & KLAS data, the discussion turned to the enterprise healthcare operations solutions in use at their organizations. symplr ECC members provided consistent guidance that validated findings from the newly released 2022 symplr Compass Survey, in addition to the Bain & KLAS data. The council members discussed multiple forces that they believe are reshaping the healthcare operations software landscape: 

  • Health system executives are attempting to control the proliferation of niche software solutions, but they need support in their efforts, including aid in communicating the value of enterprise relationships to their health system colleagues.   
  • Vendor partners promising that their enterprise healthcare operations solution will streamline tech stacks must demonstrate a quick and clear return on investment, workflow benefits, security advantages, and other factors.  
  • Interoperability is a core requirement for enterprise software. The ECC discussed that for every technological purchasing decision, new or upgraded software that fails to integrate seamlessly with healthcare organizations’ existing core solutions likely will not be considered.   
  • As capital budgets have been squeezed post-pandemic, there is increased scrutiny on new technology purchases. This is supported by data from symplr Spend customers, recently shared in HealthCare Business News. Capital purchasing decisions, including new technology, must demonstrate clinical efficacy and proven improved patient outcomes, reduced hospital days, and rapid revenue generation, among other metrics. 

symplr’s enterprise solutions, built specifically for healthcare, reflect quantifiable advantages that customers and prospects can measure using value calculators 


The new symplr customer experience program 

Following the ECC's healthcare operations technology discussion, symplr President Nicole Rogas outlined strategic changes to symplr’s customer experience approach. symplr VP of Customer Success LaBebe Hopper explained investments that will empower customers with a single point of contact to serve as their voice inside of symplr. The Customer Success team will partner more closely with solution and functional experts to champion for the goals each customer deems as essential to their success within the symplr solution area. symplr ECC members supported the new program and will continue to provide essential feedback as it is rolled out. 

Read related content 

symplr Forms Executive Customer Council to Drive Strategic Healthcare Operations Vision 

Insights from symplr’s Executive Customer Council: The September Forum  

About symplr’s ECC

ECC members play a significant role in helping guide symplr’s overall strategy, focusing on how symplr’s solutions and services can improve outcomes for healthcare organizations and their workforces. symplr leverages the council’s insights to further our product vision and push thinking on how to best integrate our broader portfolio of solutions to deliver greater value. Because more than 5,000 healthcare customers use symplr’s products and services, the council will, by extension, impact millions of providers and patients nationwide.

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