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Anthony D. Begando

By: Anthony D. Begando on May 13th, 2016

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Reap the Benefits of Consolidating Your Practitioner Onboarding Program

Healthcare Provider Credentialing

Onboarding new practitioners shouldn’t require running a gauntlet of red tape. Within most healthcare organizations, the process can resemble a maze of interconnected departments – each with their own requirements and processes. Depending on your size, integrating new medical staff may set in motion a network of recruiters, human resource departments, medical staff services, credentialing committees, administration, and a system of physician mentors – all working toward the same goal.

Did you know that a well-performing onboarding process can be a differentiator when retaining top talent? Yet, physician retention is a persistent problem among many health systems. A study by the Human Resource Management Association found that 20.4% of healthcare employees will quit their jobs each year[1].

With so many moving parts, an efficient onboarding program can consolidate departmental efforts, helping your organization reach optimal collaboration between these interworking departments.

Signs of a Disintegrating Onboarding Program

The origins of this issue? Information silos are a major reason why many departments struggle when trying to become more collaborative. For example, internal and external recruiters will finish processing a candidate’s application, gathering initial credentialing, competency, and background information, and then pass the information onto Human Resources for hiring. Following the hiring process, the medical staff office, payer enrollment, managed care contracting, and numerous other entities may all request and reprocess the same information to support their internal activities.

This repetition occurs mainly when departments have their own ad-hoc systems for processing candidates. As a result, departments operating independently from one another will only become more inefficient when they use the same candidate information.

Other factors that lead to a disintegrated onboarding process are the combination of paper and digital credentialing packets. Most organization bylaws will require a paper credentialing packet, which can bring additional friction to an already unraveling system.

Obtain Efficiency by Consolidating the Credentialing Process

What’s the best way to streamline your credentialing system? A centralized provider credentialing process process is essential to creating an efficient onboarding program. By consolidating credentialing, the necessary information for each stakeholder is available and ready for use.

To accomplish this, you must first identify the needs of each stakeholder and build an enterprise-level credentials data set and verification rule base. The exchange of information should be facilitated by a centralized engagement center that manages the relationship between practitioners and the departments within the organization. This way, those performing the onboarding process can coordinate and collaborate effectively. Furthermore, newly hired practitioners experience a simple, coordinated series of processes that minimize the time to being fully integrated into the clinical staff.

What is Provider Credentialing? Download symplr's Provider Credentialing Data Sheet to learn more. 

Opportunities for Technology

No doubt, your onboarding process will have a major influence over how well a new physician integrates into their new role. Time that is wasted in redundant steps is time that could be spent helping them become more familiar with your facility and its culture. Consolidating the credentialing process with a centralized engagement center can bring greater efficiency to your program. Underpinning this organization is a common database and suite of software applications that provide the access to information necessary to complete onboarding procedures.

For many healthcare organizations, the credentialing process can be a time-consuming task with too many complicated steps. Relieve your staff’s burden with credentialing and Payor Enrollment web-based solutions by symplr. Our credentialing and Payor Enrollment programs come with comprehensive audit trails and real-time reporting to help maintain compliance and efficiency. To learn more about symplr’s credentialing and payor solutions, Schedule a Demo with symplr today!

Take the next step to improve your onboarding system – listen to our webcast, Best Practices of Provider Onboarding, by industry leader Anthony D. Begando of Tenon Consulting. Anthony founded Tenon Consulting in 2002 to develop and operate large-scale credentialing, privileging, and licensing centers for some the most complex health systems in the U.S.


[1] “Attracting, onboarding and retaining employees within the health care industry.” ASHHRA.

About symplr
symplr is the industry leader in offering simple, easy-to-implement compliance and credentialing software and services for hospitals and healthcare facilities. symplr provides companies with a means of provider credentialing and a way to manage anyone and everyone entering a facility. Along with provider credentialing and vendor credentialing services, symplr offers a broad range of additional software and services such as payor enrollment, general credentialing, professional practice reporting, provider privileging, peer review, event reporting, visitor management, and exclusion screening 



About Anthony D. Begando

In 2002, Anthony founded Tenon Consulting to provide operational formation and development consulting services to healthcare, biotech, financial services, and public sector organizations. Over the last 14 years, Tenon has developed a niche competency in designing, developing, and operating large-scale credentialing, privileging, and licensing centers for some of the most complex health systems in the United States. In 2008, the firm founded Military Credentialing Solutions, Inc. (MCS)—an award-winning business that transformed DoD credentialing and privileging practices.