Why do healthcare organizations have difficulty assessing provider value? Because valuing providers isn’t as clear as reviewing a financial statement; it requires understanding the nuances of provider performance which should be every healthcare executive's highest priority!
When I was growing up, my friends and I loved playing the game Telephone. If you’re unfamiliar, the game is played as a group, and begins with one person whispering a message to another. The message is then passed through a line of people until the last player receives and announces the message to the entire group. Errors accumulate as the message is passed along with the end result becoming unrecognizable from the original, often with hilarious results. The game highlights how quickly information becomes distorted by indirect communication. While endlessly amusing on the playground, corrupted information is no laughing matter when it comes to privileges.
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I must admit: I love watching infomercials for widgets and gadgets on TV. Every time I see one I, if only for an instant, believe the tool or device they’re touting could solve whatever my pesky problem is. And then, these modern-day snake oil salesmen really draw me in with their mantra, “Act now and we’ll give you TWO for the price of ONE!”
In healthcare, the success of an organization relies on the accomplishments of its providers. Successful providers impact a patient’s satisfaction, experience, and overall quality of care. Overlooking the patient’s experience as well as the importance a provider’s role plays can be detrimental to the organizations bottom line. Unfortunately, many hospitals are without a clear understanding of how their greatest assets-- their providers, perform.
The ever increasing reliance of the healthcare industry on cloud technology is a double-edged sword. To name just a few of its benefits, the use of the technology provides superior data collection, better access to that information and more efficient communications between healthcare providers, payors and patients.