Recently, St. Luke’s Health System in Boise, ID went through a re-implementation of symplr’s Vendor Credentialing program. We are considered a medium sized IDN, but with 13,000 employees across 7 facilities, we quickly realized that communication was going to make or break us! This goes for both internal AND external communication.
I’m the analyst responsible for symplr at St. Luke’s Health System in Boise, ID. We’re a medium-sized IDN but we’re the largest employer in the state of Idaho with about 13,000 employees as well as 866 beds in over 300 clinics. Recently we implemented the symplr Vendor Credentialing program and there were many struggles in doing this, but more revolved around change management than anyone had anticipated.
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