At the Healthcare Operations Summit, Bonnie Barnes, co-founder of The DAISY Foundation, reminded us why healthcare operations matter at the deepest level. Through the story of her son Patrick’s final days, Bonnie highlighted the profound impact nurses have—not just through clinical excellence but through compassion, presence, and human connection. She shared the origin of the DAISY Award, created to recognize the extraordinary care shown by nurses, and emphasized how technology partners like symplr help make space for “Moments that Matter.” With over 3.2 million DAISY stories across 7,300+ institutions globally, the foundation stands as a testament to how gratitude, storytelling, and operational support can together elevate the patient experience. The session concluded with a moving DAISY video and announcement of a new nurse leader technology grant in honor of the late Dr. Karlene Kerfoot.
