NCQA permits the use of AI tools such as web crawlers to collect credentialing data from approved sources. However, organizations must ensure that qualified staff—credentialing specialists or medical staff professionals—verify all collected information for accuracy. Without proper staff verification, organizations risk certification issues. Additionally, outsourcing credentialing data storage to a cloud-based service is not considered delegation, as long as the vendor does not create, modify, or use the data. These clarifications help organizations maintain compliance while leveraging technology in their credentialing processes.
