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Integrated provider data

symplr Directory (formerly Phynd) is a provider data management solution that creates one hub to maintain and govern all of your healthcare system’s provider data. Optimize provider data—people, places, and services—for use across credentialing, EHR, marketing, and claims systems using search and outreach tools, enterprise-wide and in real time.

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The cost-effective, future-proof solution for ultimate provider data management

Healthcare consumerization is driving a transformation in provider data management. Providers need a digital front door to improve consumers' experience in searching for and scheduling provider appointments. At the same time, health systems seek to improve operational performance and reduce costs.

In the digital era, data plays an integral role in the delivery of healthcare. symplr Directory enables health systems to efficiently and accurately organize and manage provider data in a scalable, cloud-based solution. All credentialed and referring provider and location data is continuously curated and shared with EHR, digital front door, patient access, and other systems. 

The result: higher website and call center conversion rates, and lower call volume and average handle times. Accurate provider data also drives up network growth, reduces data management resources, and ensures better service to referring physicians.

symplr Directory includes:

Provider Directory Management

Gain the tools to curate provider and location profiles so they are always accurate. Providers are enrolled, or their data is continuously updated, in multiple ways: by hundreds or thousands of authorized staff, through feeds from trusted data sources, and via digital campaign outreach tools.

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Provider Search

Search functionality is used by patient and access teams to find the right provider on the right plan in a convenient location. symplr Provider Search is deployed on patient-facing websites via either plug-and-play provider search or advanced API tools. 

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Schedule Advisor

Schedule Advisor displays individual providers’ schedule availability from EHRs such as Epic or Cerner as part of the Provider Search workflow. Patients book appointments directly into the EHR. Schedule Advisor is available in the Epic App Orchard.

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Provider Data Connect

Provider Data Connect allows EHR registration/scheduling staff to search for and enroll new providers in the EHR. Staff search the National Provider Network for missing providers and enroll them in real time as part of the registration/scheduling workflow. Provider Data Connect is available in the Epic App Orchard.

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