Flying into the Future: The Changing Responsibilities of the MSP

Staff reductions, remote working, and automation have fueled permanent changes in departmental operations. Join Team Med Global’s Donna Goestenkors, CPMSM, EMSP; and Nicole Keller, MSHM, CPHQ, CPHIT, in defining the MSP’s new roles in credentialing, enrollment, healthcare quality, and leadership. Then, discover the key to asking for what you need to succeed in your evolving role. 


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After listening to this webinar you will be able to:

1. Identify 3 trends that have expanded the MSP's areas of responsibility

2. Explain how to align your expectations with new MSP roles

3. Describe 5 strategies to position yourself for success

Meet The Speakers

Donna G
Donna Goestenkors, CPMSM, EMSP

Donna Goestenkors is a consultant, speaker, author, educator, and mentor with more than 40 years of knowledge and experience in the medical staff services industry. She has expertise in virtually every type of healthcare organization, including hospital systems, medical staff services departments, CVOs, managed care organizations, group practices, and academic and critical access hospitals.

Nicole Keller, MSHM, CPHQ, CPHIT

Nicole has spent the past 10 years working in leadership positions in many different industry settings including academia, non-profit organizations and hospitals, as well as for-profit medical groups. She has been a change agent for healthcare reform and led agile and lean project management initiatives. She has also helped lead successful integrations of hospitals during systemizations as well as overseeing Medical Staff Office redesigns after implementation of a CVO. Nicole has been a proud member of Team Med Global since 2012.