Performance Improvement Jumpstart

The constantly-evolving managed care landscape challenges MSPs to race toward proficiency and efficiency. Join Team Med Global’s Donna Goestenkors, CPMSM, EMSP, and Rachelle Silva, BS, CPCS, CPMSM, in taking a breath and revisiting the fundamentals of performance improvement in managed care.


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After listening to this webinar you will be able to:

1. Explain the role of healthcare quality data

2. Describe the relationship between member satisfaction and revenue management

3. Identify 5 keys to performance improvement in managed care

Meet The Speakers

Donna G
Donna Goestenkors, CPMSM, EMSP

Donna Goestenkors is a consultant, speaker, author, educator, and mentor with more than 40 years of knowledge and experience in the medical staff services industry. She has expertise in virtually every type of healthcare organization, including hospital systems, medical staff services departments, CVOs, managed care organizations, group practices, and academic and critical access hospitals.

Rachelle Silva
Rachelle Silva, BBM, CPMSM, CPCS

Rachelle Silva is a dual certified Medical Services Professional with a Bachelor’s degree in Business Management and 23 years of experience in the medical services industry. Rachelle has worked for MultiPlan, Inc., a NCQA accredited national PPO network, for 15 years as an auditor in their delegated credentialing department and is a founding partner of Southern Belles and Beau, LLC Speaker’s Bureau.