Off the Hook: Reining in Telemedicine Challenges

Earn a free NAMSS CEU Thursday, August 20th from 12:00 - 1:00pm CST

Telemedicine providers may never set foot in a facility, yet they’re held to the same standards as onsite physicians.

Join Team Med Global’s Donna Goestenkors, CPMSM, EMSP, and Rachelle Silva, BS, CPCS, CPMSM, to learn about telemedicine credentialing and privileging challenges, privileging by proxy, and how to leverage technology to more quickly onboard providers.


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After this webinar you will be able to:

1. Explain the rise and prevalence of telemedicine

2. Identify 5 primary credentialing and reimbursement challenges

3. Describe the role of technology in streamlining processes

Meet The Speakers

Donna G
Donna Goestenkors, CPMSM, EMSP

Donna Goestenkors is a consultant, speaker, author, educator, and mentor with more than 40 years of knowledge and experience in the medical staff services industry. She has expertise in virtually every type of healthcare organization, including hospital systems, medical staff services departments, CVOs, managed care organizations, group practices, and academic and critical access hospitals.

Rachelle Silva
Rachelle Silva, BBM, CPMSM, CPCS

Rachelle Silva is a dual certified Medical Services Professional with a Bachelor’s degree in Business Management and 23 years of experience in the medical services industry. Rachelle has worked for MultiPlan, Inc., a NCQA accredited national PPO network, for 15 years as an auditor in their delegated credentialing department and is a founding partner of Southern Belles and Beau, LLC Speaker’s Bureau. Rachelle’s previous experience was in the hospital environment as a Medical Staff Coordinator/CME Coordinator in a community hospital and Manager of Medical Affairs/Meeting Management at a large academic facility. Rachelle has served in a number of leadership positions at both the state and national levels. Rachelle is currently working with Team Med Global as team lead product developer for the TMG University Managed Care Pathway and as a faculty member.