Off the Hook: Reining in Telemedicine Challenges

Donna Goestenkors is a consultant, speaker, author, educator, and mentor with more than 40 years of knowledge and experience in the medical staff services industry. She has expertise in virtually every type of healthcare organization, including hospital systems, medical staff services departments, CVOs, managed care organizations, group practices, and academic and critical access hospitals.

Rachelle Silva is a dual certified Medical Services Professional with a Bachelor’s degree in Business Management and 23 years of experience in the medical services industry. Rachelle has worked for MultiPlan, Inc., a NCQA accredited national PPO network, for 15 years as an auditor in their delegated credentialing department and is a founding partner of Southern Belles and Beau, LLC Speaker’s Bureau. Rachelle’s previous experience was in the hospital environment as a Medical Staff Coordinator/CME Coordinator in a community hospital and Manager of Medical Affairs/Meeting Management at a large academic facility. Rachelle has served in a number of leadership positions at both the state and national levels. Rachelle is currently working with Team Med Global as team lead product developer for the TMG University Managed Care Pathway and as a faculty member.