MSP Centered Care: Detoxing Your Workplace Team

The quality of team relationships is the single most important factor in determining the team's success or failure. Even one toxic team member can undermine the performance of the group. Listen in as Donna Goestenkors and Tami West reveal six toxic workplace behaviors that erode effectiveness and four practical strategies you can implement to deal with a dysfunctional co-worker while supporting your emotional and physical health.






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At the completion of this webinar, you will be able to:

  • Recognize six toxic workplace behaviors that impact team effectiveness.
  • Identify four strategies that support your well-being while counteracting team toxicity.
  • Hold yourself accountable in creating positive team relationships.
  • Plus, a live Q&A to  where we answered attendee questions!


About the speaker, Donna Goestenkors

Donna Goestenkors is a healthcare consultant, speaker, author, educator, and mentor who possesses over 42 years of knowledge and experience that she is privileged to share with colleagues and administrative and medical staff leaders on issues pertinent to the medical staff services industry. Her expertise is diverse and penetrates into all healthcare locations and environments (i.e., coast to coast, system, academic, community and critical access hospitals, Credentials Verification Organizations, Managed Care Organizations, group and solo practice settings). Her talent in leading Medical Staff Services Professionals (MSPs) to their greatest level of competence garners Donna great respect among her colleagues within the industry.

About the speaker, Dr. Tami West

Dr. Tami West cannot diagnose or treat your skin rash. She’s not that kind of doctor. She can't refill your thyroid medicine or your antidepressants. Not that kind of doctor either. Nor can she perform your colonoscopy. DEFINITELY not that kind of doctor! So what kind of doctor is she? The kind who got her PhD JUST so she could understand why we're all so stressed out! The kind who wants to help you live a happier, more fulfilled life. Tami has been helping people take their power back and live their own lives for over 15 years. Her passion stems from a lifelong battle with anxiety disorder that initiated her dedication to helping others. Her clients come from all walks of life. Danbury Federal Prison inmates (the setting of the Netflix Emmy-winning series Orange is the New Black, as well as the prison home for Martha Stewart and Real Housewife Teresa Garduci) found Tami to be genuine and real, with good practical messages and coping skills. Social Security Administration senior management called her a true professional and fantastic at what she does! She has spoken for groups in 48 states across the US, the United Kingdom, Australia, and New Zealand. When she’s not speaking or writing, you might find her with her husband at the beach, reading historical fiction, at Disneyland, or watching Big Bang Theory.