Building Bridges: Making a Multigenerational Workplace Hum

Communication and trust are key to team effectiveness, yet it can be challenging to build relationships across the four generations that exist in today’s workforce. Join Donna Goestenkors, CPMSM, EMSP, and Stephanie Russell, CPCS, CPMSM, in examining generational characteristics, unpacking hidden biases, and leveraging generational knowledge to fuel success.







Download the webinar

After listening to this webinar, you will be able to:

  • Characterize generational values
  • Explain how to effectively communicate with each generation
  • Identify strategies to create multi-generational alliances

About the speaker, Donna Goestenkors, CPMSM, EMSP

Donna Goestenkors is a consultant, speaker, author, educator, and mentor with more than 40 years of knowledge and experience in the medical staff services industry. She has expertise in virtually every type of healthcare organization, including hospital systems, medical staff services departments, CVOs, managed care organizations, group practices, and academic and critical access hospitals.


About the speaker, Stephanie Russell, CPCS, CPMSM

With more than 30 years of executive medical staff services experience, Stephanie Russell, BS, CPMSM, CPCS, is the director of medical staff services and credentialing for the southern region of UCHealth in Colorado Springs, Colorado. There, she oversees four facilities with three medical staffs, including a critical access hospital, medical education, and the residency program.