Chief medical officers and their leadership teams carry responsibilities well beyond clinical oversight; they’re being pulled into daily operations, team morale, and solving for burnout—all while under financial pressure. The ability to lead now hinges on something deeper: restoring time and purpose to patient care.
This eBook is for people who run health systems: chief medical officers, clinical leaders, medical staff office teams, quality departments, and the IT teams who support them. If you’re responsible for managing providers, improving care, or making operations smoother, this is for you.
Credentialing delays keep providers from seeing patients, which typically costs a hospital $6,500 per day, with some specialties as high as $10,000 in missed revenue. Scheduling gaps create confusion, and floor staff scramble to find contact information for on-call providers. Performance issues are missed. And when providers leave, data often lingers like a ghost in the machine.
The tools to manage this work are siloed. Credentialing doesn’t sync with scheduling. Communication platforms aren’t tied to real-time staff data. This makes it harder to get high[1]performing providers in front of the patients who need them—with the right tools at the right time. Physician burnout is still worryingly high.
And behind the scenes, medical staff, quality, and IT teams are exhausted. symplr’s 2023 survey of medical services professionals found turnover rates as high as 64%. Instead of focusing on higher-value work, these teams are stuck patching together disconnected systems that fail to support the work clinicians need to do.
What CMOs and clinical leaders need isn’t just a better tool; they need a system that works together to support better care.
Imagine a world where:
Provider
credentialing
flows directly into scheduling, internal search directories,
and communication
tools
Scheduling and communication tools know exactly who’s on shift
Performance and quality insights help teams catch red flags early
Imagine giving back time to physicians so they can focus on what matters most: caring for patients.
Now it’s possible. An end-to-end system connects the entire provider journey through one platform. Credentialing, scheduling, provider referrals, care coordination, performance management—all works together. WITH THE SYMPLR OPERATIONS PLATFORM:
Provider credentialing data flows directly into scheduling, internal search directories, and communication tools
Scheduling aligns with current, credentialed providers
Performance data connects to real patient outcomes and informs re-credentialing and offboarding
When providers leave, they’re removed from all systems automatically
When the full provider journey is connected, you reduce risk, save time, and make care safer. And you support the goal that CMOs are striving for: helping clinical teams thrive. CMOs recognize that their staff wants to provide the best possible care and will favor a hospital that invests in helping them to accomplish that. Moreover, hospitals that provide higher quality, as measured by CMS Stars rating, and better patient outcomes tend to be more profitable. Let’s look at each part of the system.
For medical staff office teams, a centralized credentialing system means fewer delays and errors. For IT, it reduces manual integrations. For CMOs, it accelerates the path to productivity.
With integrated credentialing, systems can cut onboarding delays from months to weeks, getting providers in front of patients sooner and reducing administrative backlogs.
For clinical leaders, provider search builds confidence in the care delivery network.
Automation in a provider directory can help regional health systems eliminate manual directory updates, cutting down referral errors and improving care continuity.
For clinical leaders, automated scheduling improves staff satisfaction and coverage. For IT, it streamlines tools. For CMOs, it ensures availability aligns with demand.
A hospital system can consolidate multiple scheduling approaches into one, saving hours each week and helping ensure shifts are filled by the right people.
For clinical leaders, automated scheduling improves staff satisfaction and coverage. For IT, it streamlines tools. For CMOs, it ensures availability aligns with demand.
A hospital system can consolidate multiple scheduling approaches into one, saving hours each week and helping ensure shifts are filled by the right people.
When performance data is connected to credentialing and privileging, you can respond quickly to problems, support improvement plans, and ensure the right providers stay in the system. Compliance challenges with The Joint Commission are avoided with scorecards that use accurate specialty specific indicators.
CMOs get a clear view of performance. Quality leaders get decision support for improvement plans. Medical staff office teams get streamlined OPPE.
By linking accurate performance metrics with credentialling and privileging data, a health system can make faster, better decisions about staffing and better clinical decisions.
When a provider leaves, their information should disappear from the system immediately—no loose ends. And certainly, you don’t want to continue paying them.
For IT and medical staff office teams, it’s seamless deactivation. For clinical leaders, it’s one less loose end.
This connected provider journey approach is more than a platform; it’s a way to think differently about managing the provider journey. Across the provider journey, a system approach yields benefits that span individual disciplines or departments.
Start with credentialing or scheduling. Then connect the data to directories, communication, and performance. The goal is one connected loop, not more tools. We can help you build it.
During our free custom demo of symplr Provider, you’ll get an in-depth look at our cloud-based provider credentialing solution built by and for the medical staff office. We’ll focus on your specific goals during the demo, showing you how symplr Provider can help you achieve results such as:
After completing the demo request form on the right, you’ll receive a call from a symplr representative who will ask you a few questions about your organization’s needs. Then they will schedule a meeting with you and our experts at a time that fits your schedule.
Your demo is tailored for your organization, so it will last as long as you need it to. Ready to get started? Fill out the form.
