The Intermountain West’s only academic health care system and research facility with 23,000+ employees, 1,400 board-certified physicians and 3,726 nurses.

CUSTOMER PROFILE

University of Utah Health logo

A not for profit urban regional referral network providing care to 10% of the nation’s population

HOSPITALS: 5

CLINICS: 12

POSITIONS FILLED ANNUALLY: 5,000+

DIRECTOR: 1

SUPERVISOR: 1

RECRUITERS: 16

SOURCERS: 2

TRANSFER SPECIALISTS: 2

COMMUNICATION SPECIALIST: 1

CAREER COUNSELOR: 1

 

KEY CHALLENGES

  • Reduce Direct Care RN overtime and agency spend

  • Optimize recruitment function to meet a 100% increase in current hiring
    volume and future needs through strategic workforce planning

  • Support operational leaders with excellent customer service, promote
    internal growth and retention

SOLUTION(S)

  • Implemented optimized TA structure:

    • Added 10 additional team members
    • Implemented the Internal Mobility Center
  • Implemented strategic workforce planning initiatives and pipeline
    develop to support current and future need

  • Implemented Quarterly Business Reviews with key operational
    leadership team

  • All Recruiters/Sourcers have earned Recruiter Academy (RACR)
    certification

 

THE RESULTS

  • Overall RN recruitment – hired 1,100 Nurses with 991 being filled in less than 60 days with average Time-to-Fill in 28 days
  • Partnered with local schools and developed programs in house to develop specific programs
  • Exceeded Direct Care RNs Vacancy rate of 10.5% by achieving 7.3%
  • Exceeded overall average 1st year turnover of 26.8% by achieving 22.3%
  • 8 out of 10 Recruiters are well above benchmark for LHC's Voice of the Customer (VOC) Hiring Manager Assessment of Recruitment Team (HMART)
  • 85% of transfers routed through Internal Mobility Center

 

Schedule a consultation

Schedule now