Scripps Health is a not for profit integrated health care delivery system based in San Diego, CA

CUSTOMER PROFILE

cs-scripps-logo-tile.png.imgw.720.720

HOSPITALS: 5

OUTPATIENT CENTERS AND CLINICS: 30+

EMPLOYEES: 16,000+

POSITIONS FILLED ANNUALLY: ~6,500

FTE RECRUITERS: 11.7

FTE RECRUITMENT COORDINATORS: 4.5

 

Ellen Browing Scripps Founder Quote

KEY CHALLENGES

  • Identify need to modify recruitment process to reduce candidate drop off and increase number of candidates presented to leaders.
  • Develop an efficient model to support increase in organizational staffing need without increasing FTE on TA staff.
  • Continue to support hiring volume to get new hires on the units as quickly as possible with 11 FTE Recruiters, without approval for additional headcount.

 

SOLUTION

Reduce the steps and interviews:

  • Removed On Demand Video screening step & auto advance to leaders’ calendar
  • Arranged for candidates to meet with multiple hiring managers at once, eliminating the need
    to schedule multiple 1:1 interviews for similar positions
  • Screened in for requirements only
  • Added 2 Sourcing Specialists through Recruitment Process Outsourcing
  •  

Implemented Requisition Prioritization:

  • Worked with HR and Sr Leadership to identify priority roles
  • Limited to active recruiting for 750 requisitions (average 70 per recruiter now vs 155
    previously)

 

Rapid Onboarding: 

  • Interviewed, offered and scheduled orientation same day
  • Modified onboarding timeline

 

RESULTS

  • Decreased time between TA review & Hiring Leader interview & faster hiring decisions by an
    average of 3 days
  • Maintained the number of candidates forwarded to leaders from previous year with 50% reduction in application volume
  • Prioritized Recruiter workloads and increased focus on critical hiring needs. Recruiters able to manage volume and consistently fill openings (average 70 per recruiter now vs 155 previously)
  • Maintained LHC Voice of the Customer (VOC) Hiring Manager satisfaction scores at 6.33 out of
    7.00
  • Organizational awareness and support of recruitment challenges
  • Hired 562 new hires in January 2021
 

 

Schedule a consultation

Schedule now