Customer Story | July 2026
Centralizing provider enrollment under the Medical Staff Office helped reduce delays, improve visibility and speed onboarding.
Customer profile:
Reduce revenue leakage with centralized provider enrollment and standardized workflows.
Reduce enrollment-related losses from $7M to $500K in less than a year.
Manage provider enrollment through one standardized process and a single source of truth.
Get providers credentialed, enrolled, and billing sooner while improving the provider experience.
A southeastern academic health system faced mounting financial losses due to fragmented provider enrollment processes, totaling $7 million in denials linked to delayed or incomplete enrollments.
By centralizing provider enrollment under the Medical Staff Office and standardizing data, process, and technology around an end-to-end system in symplr Provider, the organization achieved a remarkable 93% reduction in enrollment-related denials in less than a year, decreasing losses from $7 million to just $500,000.
The transformation not only accelerated provider onboarding and reimbursement but also improved data accuracy, provider satisfaction, and organizational efficiency across four hospitals and more than 80 specialized clinics.
Before this transformation, the organization struggled with:
Fragmented workflows and poor data visibility caused bottlenecks across the organization, eroding both revenue and provider trust.
To reverse these negative trends, the Medical Staff Office implemented a comprehensive transformation focused on three pillars of success: Data, Processes, and Technology, powered by symplr’s credentialing solution — symplr Provider.
93% reduction in enrollment-related denials due to provider enrollment delays (from $7M to $500K)
Delegated payer status achieved, expediting credentialing and reimbursement
Single source of truth for provider data across all facilities
Faster provider onboarding, enabling billing on day one
Improved provider satisfaction and reduced administrative burden
These outcomes demonstrate how a unified enrollment model, supported by people, process, and technology, can deliver tangible financial and operational value.
The organization’s success illustrates the impact of alignment and standardization. Three pillars that drove transformation centered on:
By unifying provider enrollment under the Medical Staff Office and implementing symplr Provider, the organization recovered revenue leakage and dramatically increased organizational efficiency.
In under twelve months, the organization reduced enrollment-related denials by 93%, achieved delegated status with payers, and built a foundation for ongoing success through trusted provider data.
The result: streamlined operations, accelerated reimbursement, and a stronger, more efficient organization ready to meet the demands of modern healthcare.
Request a custom walkthrough and discover how our provider credentialing software improves your onboarding and compliance workflows.
What to expect:
reduction in credentialing time
Faster payer enrollment
faster committee review time
