Since 1875, the Hospital Sisters of St. Francis have been caring for patients in Illinois, Wisconsin and other locations in the United States and across the world. Today, Hospital Sisters Health System (HSHS) is a multi-institutional healthcare system that cares for patients in 14 communities in Illinois and Wisconsin. HSHS is committed to its mission, "To reveal and embody Christ’s healing love for all people through our high-quality Franciscan health care ministry.”

CUSTOMER PROFILE

1200px-Hospital_Sisters_Health_System_logo.svg-768x266

HOSPITALS: 15

PHYSICIAN PARTNERS: Nearly 2,300

COLLEAGUES: 13,000+

RECRUITERS: 27

SOURCERS: 5

LEADERS: 4 (VP, Directory, Manager, Supervisor)

 

KEY CHALLENGES

  • Tighten talent acquisition strategies to compete in the challenging
    healthcare labor market

  • Identify ways to limit recruiting costs without impacting results

  • Upskill talent acquisition team to support the shifts in recruitment
    strategy

  • Become an employer of choice in a competitive landscape

SOLUTION(S)

  • Ensured 100% Recruiter Academy (RACR) certification completion

  • Provided National Association for Healthcare Recruiters (NAHCR) membership for all team members

  • Developed HR Partnership with operations to implement an internal float pool to attract travelers to permanent roles with Hospital Sisters Heath System

  • Added dedicated recruitment marketing resource
    to focus on recruitment marketing, branding, colleague referral program and campaigns, and recruitment events including virtual hiring events
  • Implemented recruiter scorecards that include a hiring manager rounding metric
  • Continued partnership with key stakeholders, such as Chief Nursing Officers, to develop talent strategies
  • Hired an experienced executive recruiter to reduce spend on third party search firms
  • Expanded international staffing program across the system

THE RESULTS

  • Time to fill decreased 11 days from 2020 to 2021; current time to fill is 37 days
    • Performing in the top 25% to LHC Benchmark
  • 115 RN float pool hires made in 2021
  • "Refer a friend Colleague Referral- Earn More" Campaign
    • Increased all hot jobs to $5,000 referral bonus for 60 days
    • Total # of referrals = 1,114
    • Total # of hires = 116
  • Achieved overall Hiring Manager Assessment of Recruitment Team (HMART) scores of 6.2 in LHC's Voice of the Customer (VOC) Survey
  • Improved Glassdoor rating from 3.33 to 3.74
  • Direct Hire Pilot
    • 11 offers extended since inception of the program in September 2021
  • Estimated cost savings of $700,000 in executive recruitment expenses since hire of new executive recruiter in Nov. 2021
  • Increased international staffing by 43% in 2021

 

Schedule a consultation

Schedule now