Brigham and Women’s Hospital is a world-class academic medical center based in Boston, Massachuses. The Brigham serves patients from New England, across the United States, and from 120 countries around the world. A major teaching hospital of Harvard Medical School, Brigham and Women’s Hospital has a legacy of clinical excellence that continues to grow year after year.

CUSTOMER PROFILE

Bringham_and_Womens_Hospital

HOSPITAL: 1

SITES OF CARE: 150+

EMPLOYEES: 20,000+

POSITIONS FILLED ANNUALLY: 6,336 (on track to fill over 8K this fiscal year)

RECRUITERS: 21

SOURCING PARTNERS: 9

 

KEY CHALLENGES

  • Expanded talent pools with Virtual Career Fairs and national outreach
    with more of an emphasis on a remote workforce for certain positions

  • Created talent communities to have a pipeline of passive potential
    candidates that will meet current and future business needs

  • Built a holistic approach to diversity hiring that creates a more inclusive
    culture and propels their Diversity, Equity and Inclusion (DEI) program
    forward

  • Focused on workforce development programs to improve retention
  • Used talent analytics to analyze how the workforce operates, how it
    changes over time and how much it costs

SOLUTION(S)

  •  Combating the Great Resignation with a 40% increase in total
    openings and a 58% decline in applicants from FY21

  • COVID vaccine mandate noncompliance driving additional turnover

  •  Decrease in Allied Health graduates resulted in fewer new graduates
    to hire from Radiology, Medical Technologist, Pharmacy, Surgical
    Technologist and Respiratory job families

  •  Increasing growth of hospital and clinical service lines, including
    Ambulatory Care
  •  Delivering on CEO vision statement to increase diversity in leadership
    to reflect the communities we serve

THE RESULTS

  • BWH hosted 27 job fairs in 2022, with 414 interviews completed
  • Added 43,301 prospects to CRM platform since March 2022. 25% of the leads have turned into applicants
  • 37% of Director Level and Above positions filled with underrepresented people of color (URPOC) in Q2
  • Vacancy rate in Nursing and Nursing Support reduced to exceed industry benchmark

 

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