MSPs - Is it a Job, a Career or a Calling? Blog Feature
Donna Goestenkors

By: Donna Goestenkors on April 2nd, 2014

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MSPs - Is it a Job, a Career or a Calling?

Medical Staff Services | Medical Service Professionals | Healthcare Provider Credentialing

Medical Staff Services, Medical Services ProfessionalsRegardless of title, healthcare professionals are members of the most job satisfaction declines, your stress levels increase and when your stress levels increase your ability to perform in a manner that conveys competence and professionalism is affected. The results will have a direct impact lowest of lows. And in the world of healthcare, if you’re not exceptional, it shows. When your emotionally driven occupation where days are filled with the highest of highs and the on the success of your career.

A recent study by the Mayo Clinic involving 1,000 employees and 300 senior human resource executives revealed these as the eight primary factors driving job dissatisfaction.

  1. No new challenges

  2. No professional development plan

  3. Monotonous tasks

  4. Workplace negativity

  5. Hopelessness

  6. Not learning from mistakes

  7. Taking things for granted

  8. No outside interests

While these factors focus on “job dissatisfaction” I believe it’s equally important to take a deeper look into “why you’re here?” I believe the baseline of being more satisfied with your job begins by understanding the value of the work you do and how your attitude and approach can affect change for you as well as those around you. For MSP’s (Medical Staff Professionals) who currently find themselves dissatisfied, take a moment to think about what motivates and inspires you. What do you honestly think about your profession?

Do you view your position as a “job”? If your primary focus is financial or if the work you’re doing on a daily basis is of little interest to you, it’s easy to understand why you may be dissatisfied. Before moving onto another career, take some time to think about the big picture. If you’re not lucky enough to have a mentor or someone to share the value of an MSP’s work, let me share some. An MSP is the gate keeper, the individual whose responsibility is doing everything in their power to ensure their organization hires the best candidates to treat your patients. Yes, I said your patients because that’s the value an MSP represents to anyone crossing the threshold of your facility. Patients don’t always investigate the skill set or professionalism of a potential provider, but you do!

Do you view your position as a “career”? If yes, you’re likely interested in advancement and want to be respected as a professional in the field of Medical Staff Services. You‘re motivated and strive to improve your education, certifications and look for ways to continue enhancing your competence. If you find yourself suffering from one or more of the challenges above, remember why you’re here and look for ways to turn those challenges into opportunities for you and your colleagues.


Do you view your position as a “calling”? I‘ve heard this description used by many MSP’s over the years. If you approach your work as a calling, you understand and are focused on the importance of the work and ensuring your team performs at a high level. In many cases, you’re less focused on the financial/ advancement aspect but find a sense of fulfillment from the work you do. Funny enough, that perspective often leads to success in both. When you begin feeling a sense of dissatisfaction at work, you find ways to resolve them and move on. For MSP’s in this category, I would challenge you to take the same medicine you prescribe to the providers you work with by performing “collegial interventions” with team members. After all, you already know how successful a “cup of coffee” conversation can be.

Finding yourself in one of these categories isn’t necessarily better than another; everyone goes through career stages and there may come a time when you find yourself managing elements of all three. What‘s important to making your job more rewarding is understanding why you’re here and what motivates you. If you‘re able to identify what’s causing dissatisfaction, you can work to resolve it, have greater job satisfaction and a much more rewarding career.

“The Road to Success is always under construction.” ~ Lily Tomlin, Actress


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About Donna Goestenkors

Donna is a full time healthcare consultant, speaker, author, educator, and mentor serving the Medical Staff Services industry for over 40 years. Her diverse project experience includes assignments in every work environment and rapport building among all levels of professional and executive staff. Donna is a past President of NAMSS and her client work covers all of the industry's environments from Healthcare Systems to critical access hospitals.