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Donna Goestenkors

By: Donna Goestenkors on July 7th, 2016

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Eight Benefits of Technology for MSPs

Provider Credentialing | Healthcare Provider Credentialing

We’re continuing our career development series designed to help medical service professionals (MSPs) advance their careers by improving productivity and efficiency—to truly become “Rock Star MSPs.” In today’s blog, we discuss how technology can be a powerful tool to improve and advance your career.If you’re like many Americans, you have a smartphone nearby at all times. Once only used to make calls, cell phones now allow you to do almost anything, from getting directions to making purchases, planning presentations, managing your workload, and so much more.

Smartphones are a great example of how technology has evolved to improve processes and make our lives easier. As an MSP, you can also take advantage of technology to improve your daily workflow. After all, your workload isn’t getting any lighter, so it helps to always be on the lookout for systems that can help you work more quickly and accurately.

Exploring the Benefits of Technology

Technology is effective when it solves a problem or improves a process. We never want to make a process change or adopt new technology just for the sake of doing things differently—but where it gives us the opportunity to save time and improve the quality of our work, then technology is a worthwhile change to implement.

If your organization uses software for credentialing, privileging, quality and performance improvement, and peer review, then you’re already familiar with the power of technology, particularly if you’ve ever managed those processes manually. Technology can offer tremendous benefits that often create a ripple effect on the rest of your work. Here are eight major benefits of technology for MSPs and for healthcare professionals in general:

1. Increased productivity

Ever feel like there aren’t enough hours in a day? Look for ways to shave minutes off basic tasks, and those saved minutes can accumulate into some big savings over time. Take meeting management for example—use electronic calendar invitations for your regular department meetings. You’ll be able to quickly send invitations, track responses, push out updates, and so forth.

2. Improved turnaround time

By storing files electronically in easily organized and accessible categories, you’ll be able to respond to requests for peer references, affiliation verifications, and malpractice information more quickly. Not only will you be more effective at handling these requests, you will also stand out as a high performer on your team.

3. Reduced risk of errors

In addition to saving time, keeping electronic records of all requests and responses will create a secure, easy-to-reference document trail that may reduce risk of errors, inconsistencies, or documentation mistakes.

4. Better for the environment

By storing, sending, and presenting files electronically whenever possible, you’ll reduce how much paper and toner your department uses on a monthly basis. Planet Earth will thank you, and your supervisor will appreciate the money you’re saving on the supplies budget.

5. Decreased labor

How many times have you spent hours printing, stapling, binding and distributing hard copies? By sharing files electronically (for example, through a shared drive on your organization’s server), you allow people to view and print only what they need, and you drastically save time preparing documents.

6. Engaging stakeholders

Eliminate that “bored” factor at your next meeting by using technology to display a presentation that has the power to engage your audience in ways paper never can.

7. Drives decisions

By accelerating the conversation using technology, you can move projects along at a faster pace. Communication can be instantaneous so no one is waiting on a response, and the project can keep moving forward.

8. Improves patient outcomes

Technology allows professionals in the healthcare sector to tap into the power of information to make data-driven, evidence-based decisions that truly impact patients.

Lead the Change

Technology has the power to change our lives—and our work—for the better. As you approach your next project, consider the numerous benefits of technology and how you might use it to improve the process. In fact, you can make a significant impact on your organization by starting with only one or two improvements, and as a Rock Star MSP, you can be the leader of change in your organization. You truly can make a difference!

To explore related tips and information, check out these other topics from Part 1 of our MSP career development series:

Are you ready for a technology solution that keeps provider credentialing and related tasks on track while freeing up facility resources? Cactus and symplr have teamed up to bring you the most comprehensive suite of web-based provider management solutions, delivering easy and effective ways to manage the lifecycle of your providers. From initial appointment provider credentialing software to provider privileging software, payor enrollment, peer review and incident reporting, you have a reliable, single source to turn to for ensuring you maintain transparent and repeatable processes across all departments within your organization. Save time, reduce errors and ensure the consistency and integrity of your data. To learn more about provider management solutions from symplr, schedule a demo now.


About Donna Goestenkors

Donna is a full time healthcare consultant, speaker, author, educator, and mentor serving the Medical Staff Services industry for over 40 years. Her diverse project experience includes assignments in every work environment and rapport building among all levels of professional and executive staff. Donna is a past President of NAMSS and her client work covers all of the industry's environments from Healthcare Systems to critical access hospitals.