Katie Patel leads symplr’s Professional Services and Customer Support functions, with responsibility for the end-to-end customer experience—from implementation through ongoing support. She works to ensure consistent, reliable execution as symplr customers increasingly consolidate and standardize operations across their enterprises. With more than two decades of experience in healthcare technology, Patel brings a strong track record of leading delivery, operations, and customer-facing teams through periods of growth and transformation. Most recently, she served as SVP of Delivery & Operations at Press Ganey, where she unified implementation, support, client success, and operations across a broad portfolio of healthcare solutions. She is well known for building scalable organizations that remain tightly aligned with customer needs. Prior to Press Ganey, Patel held senior leadership roles at R1 RCM, where she led large-scale integrations and served as SVP and General Manager for Patient Experience, and at Waystar, where she was VP and Head of Customer Success and Professional Services. Across these roles, she partnered closely with providers, payers, and business services organizations to drive execution and improve outcomes during times of significant change.