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REAL Health Providers Act Compliance Checklist: What Payers Need to Know

The upcoming REAL Health Providers Act (RHP Act) is set to introduce transformative changes in how healthcare providers are credentialed, verified, and presented to members. As payers navigate these impending regulatory requirements, one thing is clear: the need for accurate, real-time, and compliant provider data management (PDM) has never been more critical. For organizations looking to remain competitive, avoid compliance pitfalls, and deliver a superior member experience, investing in a robust PDM solution is no longer optional—it’s essential. 

REAL Health Providers Act Provision

Mandatory Real-Time Provider Directory Updates
Payers must update provider directories within 48 hours of receiving new information.

Impact on
Payers

Increased operational pressure to ensure timely updates. Risk of non-compliance penalties if updates are delayed.

How symplr
Can Help

symplr’s Provider Data Management solution automates data collection and updates, ensuring directories reflect real-time changes.

REAL Health Providers Act Provision

Enhanced Provider Data Accuracy Requirements
Annual analysis and reporting of directory accuracy; CMS will publish accuracy scores

Impact on
Payers

Need for systematic data validation processes. Potential reputational risk from publicly available accuracy scores. 

How symplr
Can Help

symplr offers tools for continuous data validation and reporting, aiding in maintaining high accuracy standards. 

REAL Health Providers Act Provision

Comprehensive Credentialing
Standards
Standardized processes for verifying provider credentials.  

Impact on
Payers

Necessity to overhaul existing credentialing workflows. Increased administrative burden to meet new standards. 

How symplr
Can Help

symplr provides credentialing solutions that streamline verification processes, ensuring compliance with standardized requirements.

REAL Health Providers Act Provision

Member-Centric Provider Accessibility
Directories must be user-friendly with detailed provider profiles.  

Impact on
Payers

Requirement to enhance directory interfaces and content. Need to ensure accessibility and comprehensiveness for members. 

How symplr
Can Help

symplr’s Directory solution enables the creation of intuitive, comprehensive provider directories that meet member needs.

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Expedite credentialing, privileging, and enrollment without adding staff

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