Flying into the Future: The Changing Responsibilities of the MSP


Staff reductions, remote working, and automation have fueled permanent changes in departmental operations. Join Team Med Global’s Donna Goestenkors, CPMSM, EMSP, and Nicole Keller, MSHM, CPHQ, CPHIT, in defining the MSP’s new roles in credentialing, enrollment, healthcare quality, and leadership. Then, discover the key to asking for what you need to succeed in your evolving role. 

After listening to this webinar you will be able to:

  • Identify 3 trends that have expanded the MSP's areas of responsibility
  • Explain how to align your expectations with new MSP roles
  • Describe 5 strategies to position yourself for success


Donna Goestenkors

Donna Goestenkors is a consultant, speaker, author, educator, and mentor with more than 40 years of experience in the medical staff services industry.

Nicole Keller

As the Medical Staff Services Director at Seattle Children’s, Nicole Keller provides oversight in all areas of Medical Affairs.