Customer Success Story


University of Rochester Medical Center (URMC) – Strong Memorial Hospital

Vendor Credentialing Services from symplr

The story of one facility’s path to 100% compliance
University of Rochester Medical Center (URMC) – Strong Memorial Hospital

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Strong Memorial Hospital, with 830 beds, is the largest facility in the University of Rochester Medical Center (URMC) and is one of the nation’s premier teaching and research hospitals. With a 24/7 trauma and burn center, multiple research programs, as well as the new adjacent Children’s Hospital, Strong Memorial needed an easy-to-manage vendor credentialing program to help meet their compliance goals and ensure patient safety.

THE CHALLENGE

When Strong Memorial began preparing for a visit and audit from The Joint Commission, they quickly realized their homegrown, manually-managed credentialing system could no longer meet their compliance and security needs, particularly when it came to access controls for the Operating Room (OR).

Although there are multiple entry points into the facility, only two main entrances are supported with front desk staff. There is a high volume of incoming traffic including vendor reps, traveling nurse services, research personnel, and other visiting groups regularly coming onsite.

The high traffic, coupled with additional requirements for OR access, meant Strong Memorial needed a solution with the flexibility to assign different credentialing requirements to each type of visitor, one that would enable staff to easily verify credentials and access authorizations, and then get that visitor checked-in quickly.

THE SYMPLR VENDOR CREDENTIALING SOLUTION

When Chloe Alexander, Strong Memorial's Supply Chain Manager, realized that all the facilities within URMC needed a more comprehensive credentialing solution, she turned to symplr. After evaluating symplr’s flexible credentialing capabilities and seeing how large the in-house team of credentialing and research experts is, she signed on to begin a multi-facility deployment of the symplr Vendor Credentialing solution.

Implementing symplr Vendor Credentialing allowed the supply chain team to customize and tailor the credentialing requirements of each type of visiting group, which made the process of getting credentialed easier and more efficient for everyone coming onto facility grounds.

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