Whether its janitors or maintenance and construction workers, your facility relies on relationships with contractors to run smoothly. On the surface, it may seem like a simple process to pick the right contractor, but without a proper review of their qualifications, these relationships can pose a serious risk – leaving your facility, patients, and staff unnecessarily exposed.
Take a minute to think about your facility. How much delicate medical equipment do you have? How many secure doors and windows? And what about exposure to hazardous substances? These are all challenges that must be considered when choosing a contractor. And for maintenance or construction services, the list grows even longer! Those contractors will need to understand the additional concerns unique to the healthcare industry, otherwise they risk putting you, staff, patients and themselves in a lot of danger.
Feeling the pressure now to select a qualified contractor? Don’t worry, we’ve got you covered with 5 simple guidelines to hire the best contractors for the job:
1. Can I Get an Amen?
When you begin the search, ask around – are other facilities in your area happy with their contractors? If so, ask for a referral! A contractor who is already familiar with the unique needs of a medical facility will be far easier to onboard – saving you time, money, and hassle. Hallelujah!
2. Twenty Questions
Ok maybe not quite that many, but close. In order to determine whether they are right for the job, it’s critical your contractor can confidently and competently answer these questions :
- Does your contractor have a physical office?
- Where is it located?
- Are they licensed?
- Do they have any additional certifications, or belong to any professional associations?
- Can they provide proof of adequate insurance coverage?
- Plus, any questions specific to your facility needs
3. The Devil’s in the Details
No one likes surprises, so go over the work in detail before committing, and then do it again. Take a tour of your facility, and discuss any unique circumstances or needs which require attention. For example, janitorial work should include a detailed schedule, a checklist of work, and an outline of areas that require special attention. Make sure both parties, you and the contractor, are clear on the requirements before moving forward and you'll avoid most common pitfalls.
4. Check one, check two
So you’ve found a contractor who might be a good fit? Fantastic! Before you sign on that dotted line, though, check their references. Which healthcare facilities have they worked with previously? Take the time to gather information from someone at these facilities (such as their Facilities Manager) about any issues he or she may have experienced - i.e. whether or not work was completed on time, and to their satisfaction. If not, what could have been done better? Address these areas with the contractor before you sign an agreement.
5. For the Best Experience, Go All-Inclusive
Insisting on a comprehensive contract allows you to make sure your costs and expectations are clearly defined, and that there are no hidden charges or fees. Does your quote include everything you can imagine needing from this contractor? If not, negotiate. Ask to see details of their pricing, and ask them to explain their costs if you have any questions. If there are any specific exclusions, clarify them up-front, and make sure they are noted.
Still a bit daunted by the whole process? Worried you might need a bit of help making such an important decision? Professional contractor credentialing services, like those offered by symplr, can be helpful when selecting service providers for your healthcare facility. These services can help your healthcare facility eliminate risk by making sure your contractors and services agencies meet your compliance and security requirements.
symplr's team of verification and credentialing experts work with your contractors to gather and process their documents and information quickly and efficiently. We also work with your contractors to obtain any necessary certifications, training, permits, or competency screenings; and we’ll make sure your contractors aren’t on a government debarment list.
To learn more about how symplr can help your healthcare facility streamline contractor credentialing, reduce liability, and mitigate risk – contact our experts today.